If you have any questions about this Support Policy or do not agree with it, please contact us by clicking here before using the website. We may amend this Support Policy from time to time, so you should check this page from time to time to ensure that you are aware of any changes that have been made.
We will only provide Support Services through our Helpdesk. We don’t provide our Support Service through any other channel (including, but not limited to direct e-mail, Facebook, Twitter or over the phone) at this time.
You will need to submit a ticket in Member Area using the Helpdesk in order to take advantage of our Support Service and bear in mind what we do support when submitting your ticket. We may ask you to send us your login details if we need them in order to assist you. Our Helpdesk tickets and information you share with us through these Helpdesk tickets are confidential. Only you and our support team will see your ticket.
Remember that if you customized the our product in some way and that is the reason for having problems with it we won’t be able to help. We only fix our product’s issues that could be caused by the products we developed. The same applies for third party scripts or extensions you may add that can cause conflicts with our products. Make sure it’s a our product issue, if not your message may be ignored or erased.
Our frequently answered questions (or “FAQs”) contain answers to common questions and may help answer questions you may have. These FAQ’s are relatively generic and may not be directly relevant to your specific query or challenge.
We only support our products and our support service does not cover our products supplied by 3rd Party. Our support scope is limited to help the users get their site the same with our demo